I haven't done one of these posts in so long because for the most part, I've been irritant free for the past six months. And when I have been pissy, I've chosen not to dwell on it.
Until today, when I got my latest credit card statement and saw a $59 charge. A $59 charge that I didn't make. You know what this means right? Yep, I had to call India.
I don't think about outsourcing on a daily basis. I know it exists and I know it sucks for pretty much everyone involved except the corporations and big businesses who are making money hand over fist off the backs of a cheaper workforce. I know it takes decent jobs away from Americans and I know that the people doing the jobs in India are probably getting paid way less than they deserve. I also know that every time I have to call India, I am a TOTAL ASSHOLE to the person I'm speaking to.
I don't mean to be an asshole. But when I saw the $59 charge on my credit card statement my eyes glazed over and I thought about all the many different ways I could spend $59 in one month: two tanks of gas, 12 gallons of organic milk, a few new outfits for the girl, a fun trip to the liquor store for Jay, new sneakers for the boy, etc. I know it may not seem like a lot, but that's my $59 dammit. So yes, cue bad mood.
I make the call. But of course the first person I talk to isn't a person at all and I have to stand in my kitchen screaming, "I WANT TO TALK TO A PERSON!" about six times until the machine says, "I understand you'd like to speak to a representative." Correct.
The machine puts me on hold and I'm forced to listen to what sounds like the soundtrack to an Indian wedding.
Then a fellow named "Tim" comes on. (Of course that's his real name.)
After I give Tim all of my information, the conversation that follows goes something like this:
Tim: How can I help you today Ms. Jackson?
Me: (on edge) Hi Tim, I'd like to dispute this $59 charge.
Tim: And why would you like to dispute it?
Me: (um, duh.) Because I didn't make it.
At this point, I don't know what else was said. The connection was really bad and I could hear a lot of feedback coming from the other representatives at Tim's workplace. Plus, Tim spoke really fast. I was put on hold again, forced to listen to more belly dancing music for 20 minutes, and then Tim returned. I think he took care of my problem. I also think I may have signed up for credit card protection. Not sure though. I guess I'll know for certain in a month or so.
As a side note to all of this: Have any of you watched the NBC show Outsourced? I haven't and have no desire to. I find the whole premise very ill conceived and honestly, just depressing to the point where it sorta makes my stomach ache. Any thoughts?